How LooOnTheGo works

One platform connecting people who need facilities with the venues that provide them — discovery, navigation, arrival, assistance and feedback, all in one place.

For users

1

Find a facility

Search the map and filter by your accessibility needs — step-free, RADAR key, baby change and more.

2

View accessibility details

Check verified features, opening hours, cost and support availability before you travel.

3

Navigate in-app

Get turn-by-turn walking directions inside LooOnTheGo, with optional audio guidance.

4

Confirm arrival

Tap “I've arrived” when you reach the venue — your verified visit is recorded.

5

Request assistance

Once arrived, chat live with the venue: toilet paper, a jammed door, accessibility help or an emergency.

6

Leave a review

Rate the facility to help the next visitor and reward venues that get accessibility right.

For businesses

1

Register your business

Sign up in minutes and choose a plan that fits — from Free to VIP Enterprise.

2

Add facilities

List your toilets with facility type, accessibility features and support options.

3

Manage accessibility information

Keep details accurate; edits go through admin approval so visitors can trust what they see.

4

Grow visibility & reputation

Reach accessibility-focused visitors, build customer confidence and strengthen your reputation in the community.

5

Respond to assistance requests

Live queue with in-app chat — acknowledge, reply and resolve in real time.

6

View analytics

Privacy-safe insight into visits, requests and engagement — deeper with higher plans.